Network adapter driver for Surface Pro 3 missing - no networks found

Question

My Internet connection has been sporadic with my Surface Pro 3. This morning I was connected when I drafted an email.  When I clicked to send it, I realized I was no longer connected.  I was on yesterday some as well, but as some point it disconnected.  Restarting doesn't work.  I have also tried a hard 2-button restart.  I followed a suggestion I saw somewhere to uninstall the network driver (Marvell AVASTAR...), so I right-clicked and chose "uninstall device".  The advice elsewhere in this community said that when I did a restart it should reinstall itself.  It did not.  I have tried some downloads, which I have to get from a different computer and copy to a flash drive, and then have put them on my Surface and tried to install, but much of the time I get a message that says it can't do its thing because it doesn't find any Internet connection.  Duh.  That's why I am having to install the driver.  Apparently I am either not finding the correct driver or I am not understanding how I need to install or how to recognize the file I need, or a combination of those things. 

I am good at following instructions if someone would give me some steps or a download to try, etc.  Can someone help me out?

Answer 1

First try a two button reset:

Step 1:    Press and hold the power button on your Surface for 30 seconds and then

release it.

Step 2:    Press and hold the volume-up button and the power button at the same

time for at least 15 seconds and then release both.

The screen may flash the Surface logo, but continue holding the buttons

down for at least 15 seconds.

Step 3:    After you release the buttons, wait 10 seconds.

Step 4:    Press and release the power button to turn your Surface back on. You

should see the Surface logo.

Second, after the above, please go to device manager and see if both the Marvell

wifi network adapter and bluetooth are present and if wifi is still not working,

see if there are yellow bangs and reply with the error codes.

Third, if a driver is missing, to verify you downloaded and ran the correct

installer, please go to

https://www.microsoft.com/en-us/download/details.aspx?id=38826

and download SurfacePro3_Win10_10586_1702002_0.msi on a different computer and

transfer it to your SP3 on a USB stick. then run the MSI file to run the

installer. This will install drivers and firmware.

Answer 2

drivers for SP3 are at

https://www.microsoft.com/en-us/download/details.aspx?id=38826

can't tell you which file you need without knowing the version of Windows you

are running. please run

winver

and post the version and build number shown

Answer 3

Version 1703

OS build: 15063.674

Answer 4

When I was getting ready to sit down and try this solution today, I noticed that I had internet!  I had downloaded some files and transferred them via USB.  Maybe the msi files installed themselves.  I had gotten them from the Microsoft website, and I didn't know what they meant by them installing automatically.  Maybe they did.  My network adapter in the device manager is now back and I'm connected.