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Keyboard magnet no longer attached to Surface RT?

Anonymous
2014-06-05T19:51:13+00:00

Hello, everyone!

First of all, I'm a huge fan of the Surface RT's software. It's been my laptop replacement since March 2013 and it's worked wonderfully. However, since I bought my tablet in the first place, I've already had to get it replaced twice -- the first one was replaced in January because of a faulty USB port, and the second was replaced in February for having screen problems (the screen had large green streaks in it whenever videos were played).

I pulled the keyboard off my tablet this morning and the magnet strip inside the Surface came out on the left side. I've had this tablet for four months and I've pulled the keyboard out numerous times with no issue. However, only 1/3 of the magnet strip came out -- the rest is still intact inside the tablet.

I'm getting really annoyed with all of the issues I've experienced with this tablet and I really don't want to replace it again.

Thanks in advance,

Rachael

Surface | Other

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  1. Anonymous
    2014-06-06T14:13:52+00:00

    Hi Rachael,

    Thank you for being a valuable customer of Microsoft Surface and I appreciate you interest on Surface RT. I also want to thank you for taking the time to post in the Microsoft community regarding your Surface RT. I'm very sorry to hear about your experience on Surface RT once more.  I understand that the keyboard magnets came off the Surface when you were trying to detach the keyboard. I can feel your pain and frustration over this situation. I totally agree with you this is very embarrassing. Allow me to guarantee you that we'd like to assist and get you over tot he right people to provide you the support that you deserve.

    Adding to what Ralf Eiberger has suggested, here is the link to our support team. Please go ahead and reach out to them for further assistance.

    If you have any questions along the road, please feel free to contact us.

    Looking forward to hear from you.

    Cheer,

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  1. Anonymous
    2014-06-05T20:57:50+00:00

    Hi,

    i've never had this before. That's a really crazy issue. But i think the community cant't help you. Please contact again Microsoft for a warranty case.

    I'm really sorry about this.

    Ralf

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  2. Anonymous
    2014-06-09T13:59:20+00:00

    Rachael,

    Have you contacted our Support team regarding this issue? Please let us know if you happen to have any concerns or questions.

    We'd like to further assist.

    Cheers,

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