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Design flaw with the Microsoft Surface Precision - Grey area goes Yellow

Anonymous
2019-10-10T09:06:54+00:00

Hi Support,

I searched the MS site and found this entry: https://answers.microsoft.com/en-us/surface/forum/all/stains-on-precision-mouse/62ff218b-3c83-4bf1-adfa-3f28bcbf3a58

I was suffering with the same issue and MS Support exchanged the mouse, which was great! problem is already happening again with the new mouse!

Not a happy customer. What can be done to rectify this? I work at home in a clean environment so it seems to be the soft touch coating is reacting to my skin...

help please.

Surface | Accessories | Surface mice and keyboards

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  1. Anonymous
    2019-10-10T09:08:04+00:00

    I tried to get support at: 

    https://support.microsoft.com/en-gb/supportrequestform/68ba8964-9c77-f4de-5664-9c1cd2ed5844

    but could not complete the application as the page just giving error: We're sorry, but something went wrong on our end. Please try again later  when clicking on SUBMIT

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  2. Anonymous
    2019-10-11T17:00:23+00:00

    Hello Neil Goward,

    Thank you for reaching out Microsoft Community. Sorry for the late response. If you'd like to replace it you can contact

    Supportto have it replaced or visit Microsoft Store if there is one near you. Or try  the links below to contact support: 

    How To Schedule A Call Back From Microsoft Support

    Microsoft Support : Phone Number, Live Chat, Email ID, Useful Links 

    Regards,

    KarenJune_F

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