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Brand new Surface Book 3 shuts down randomly?

Anonymous
2021-04-28T02:20:11+00:00

Brand new out of the box Surface Book 3 will shut down randomly, close everything out, and only restart with a long press of the start button.  when it does restart, it has logged out of all programs.

I have updated Windows, put sleep on NEVER in every mode, restarted, etc.

What can I do so solve this problem?

Surface | Surface Book | Power and battery

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  1. Anonymous
    2021-04-28T02:55:13+00:00

    Hi Sheryl Trent,

    Thanks for reaching out to Microsoft Community and posting your inquiry. We're sorry to hear that you're getting issues on the display of the device. 

    We suggest the methods below:

    • Run Surface Diagnostic Toolkit and check Windows Update

    • If you're connected to a Surface Dock, try to disconnect and reconnect. 

    • Check if the issue happens when using a specific app.

    • Manually install the driver's package. Download the driver and firmware for Surface, choose Surface Book 3 and click download on the next page. Please choose the .msi file that matches your current OS Build and click Next. After the download, runand installthe .msi then Restart the Surface Device.

    • Check for system errors. Go to the search bar > search for "reliability history" > check for errors or red x marks and yellow icons. 

    Keep us updated by replying on this thread.

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