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Surface Pro 9 "Slow Charger, use a higher-watt charger" even with official 65w charger?

Anonymous
2025-04-12T21:35:06+00:00

I have a 3-year-old Surface Pro 9. After my original charger was damaged, I replaced it with an official Microsoft 65W charger. Since then, the device slow charges and says it needs a higher wattage charger. I'm charging via the USB-C port.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2025-06-20T08:56:08+00:00

    Hello,

    Welcome to Microsoft Community.

    Did you purchase this model? The USB port of this model only outputs 5W, which is completely insufficient to charge the Surface Pro 9. Please charge the Surface Pro 9 via Surface Connect.

    Buy Microsoft Surface 65W Power Supply - Microsoft Store

    Best regards,

    Tamara-Hu | Microsoft Community Support Specialist

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