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my surface pro3 will not connect to T-Mobiles home internet 5G gateway? Does anyone know why?

Anonymous
2025-04-28T20:36:44+00:00

my surface pro3 will not connect to T-Mobiles home internet 5G gateway? Does anyone know why?

I spoke with a T-Mobile technician and we could not get the Surface Pro3 to connect. I also to my surface pro and the 5G gateway unit to a computer repair store, they could not get my Surface Pro3 to connect. Now I am asking the community for advice.

And please do not aske what I have tried, because I am not even sure, since I only followed the through with steps from the T-Mobile Tech.

Surface | Surface Pro | Network

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  1. Anonymous
    2025-06-20T01:53:18+00:00

    Hello,

    Welcome to the Microsoft Community.

    Surface Pro 3 is supported with 5G signal.
    Please try to change the 5G signal channel on your T-Mobiles router (you can try to change it to channel 30 or 40).

    Also, if possible, please try to connect to another network with 5G signal to see if you can connect successfully.

    Best regards, 
    Huy-K | Microsoft Community Support Specialist

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