Share via

How do you cancel a repair order?

Anonymous
2023-05-05T16:43:59+00:00

I thought the issue with my computer was the charger, so I submitted a repair order to get a new charger, but now I realize it's the device and I can't submit a new repair on my laptop while the other repair is active. How can I cancel the first repair order and submit a new one? Note I am under warranty. Thank you!

Surface | Surface Laptop | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-05-05T17:54:07+00:00

    Hi Caroline Morin1,

    Thank you for reaching Microsoft Community.

    As much as we would love to assist you in sorting this out but repair order concerns are outside of our support boundaries here in the Community since we do not have the tools need to assist this. This should be handled by our live support so that we could assist you in cancelling the current order under the device and create a new order which would be for the device itself. Please reach out to our live support for further assistance. you may reach them through these steps below:

    1. Go to Contact Us - Microsoft Support
    2. Choose how you would like to get support for your Surface device.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    Kind regards,
    Marrion

    0 comments