Microsoft Wireless Display Adapter

Question

I cannot get a Microsoft Surface Go to connect to a Microsoft Wireless Display Adapter. I tried all nine "Solutions" recommended on the Microsoft web site but nothing worked. Is the Surface Go compatible with the Microsoft Wireless Display Adapter?

Answer 1

Hi BPEARSO2,

All Miracast-compatible devices should work with the Microsoft Wireless Display Adapter (MWDA), including the Surface Go. What error do you get when you connect the Surface Go to your external display via the MWDA?

Additional steps regarding the setup can be found here. Try to install and run the Surface Diagnostic Toolkit (SDT) as well. This will further ensure that you have the best driver and firmware for the setup and look for other possible software issues that comes between the connection. Perform a forced shutdown after running the SDT by pressing the power button for about 10 seconds. Restart the Surface normally afterwards.

You can also install the Microsoft Wireless Display Adapter app to connect the devices easier.

Kindly update the post with the results. I'll be able to check on the situation if you do and I'll get back to you the soonest I can if further help is needed.

Regards.

Answer 2

Ruz, I appreciate your assistance. I downloaded and ran the Microsoft Surface Diagnostic Toolkit. The toolkit did not find anything wrong with my Surface Go.

When I attempt to connect my Surface Go to the Microsoft Wireless Display Adapter, a text message appears briefly on the external video display (the video display that is connected to the Wireless Display Adapter), The text message says "Connecting to SURFACEGO" but the connection is not successful. Both the Surface Go video screen and the external video screen that is connected to the Wireless Display Adapter go black for a moment and the wireless connection fails. I installed and ran the Wireless Display Adapter App on my Surface Go but the App does not help with the wireless connection.

I have a Windows 10 desktop computer. The desktop computer is able to connect to the Microsoft Wireless Display Adapter so there dose not appear to be anything wrong with the Wireless Display Adapter. I installed the Wireless Display Adapter app on my Windows desktop computer and used the Wireless Display Adapter App to update the firmware on the Wireless Display Adapter to version 2.0.8381. Unfortunately, the firmware update did not fix my inability to connect my Surface Go to the Wireless Display Adapter.

My guess is that there is an incompatibility between the Surface Go's, Intel HD Graphics 615 display adapter software driver and the Microsoft Wireless Display Adapter. I used the Windows Device Manager (on the Surface Go) to uninstall and reinstall the Intel HD Graphics 615 display adapter, but that did not help. This does not appear to be a wireless communication problem between the Surface Go and the Wireless Display Adapter.

Answer 3

Are you running in S mode or did you switch out of S mode?

Answer 4

Barb, thank you for you time and attention to my problem. I switched out of S Mode on my Microsoft Surface Go. I currently have Windows 10 Home, Version 1803, OS Build 17134.376 installed on the Surface Go.

The Surface Go has a rather non-standard screen resolution of 1800x1200 pixels. The Microsoft Wireless Display Adapter may not be compatible with this non-standard display resolution.

I tried resetting the Wireless Display Adapter by holding down the button on the Wireless Display Adapter for 10 seconds and waiting for the adapter to restart. This did not help. I have also tried connecting the Wireless Display Adapter to three different video displays/TV screens. I have the same connection problem on all three video displays.

Answer 5

can you manually set the Go to 720p - 1280 x 720 and see if that makes a

difference as a test?

please open a cmd prompt and run

netsh wlan sho d

copy and paste the entire output into a reply