how do i turn off narrator. I have gone to settings/narrator/turn off

Question

Please help me turn off narrator

Answer 1

Hi Dee Williams Please,

Thank you for reaching Microsoft Community. I'm sorry to hear that you're having trouble turning off the narrator on your Surface Go 2. Let me assist you with that.

Are you using the narrator that is preinstalled on your Surface?

First, please try the following steps to turn off the narrator on your Surface Go 2:

1. Press and hold the Windows logo key and the Volume Up key at the same time for three seconds. This will turn off the narrator.
2. If the above step doesn't work, try pressing the Windows logo key + Ctrl + Enter keys at the same time to turn off the narrator.

If the above steps don't work, please try the following:

1. Press the Windows logo key + U to open the Ease of Access Center.
2. Under the "Use Narrator" section, make sure the toggle switch is set to "Off."
3. If the toggle switch is already set to "Off," try turning it on and then off again.

If the issue persists, you may need to update your Surface Go 2's drivers and firmware. You can do this by going to Settings > Update & Security > Windows Update and checking for updates. Make sure all updates are installed including Optional updates. Check also for the Surface drivers' health through the Surface app and run the Surface Diagnostic Toolkit to run some system checks and repairs. See this page for reference: Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support

Let me know how it goes.

Kind regards,
Marrion

Answer 2

Hi Dee Williams Please,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding. 

Kind regards,
Marrion