Yellow Pressure Marks on Screen

Question

Hi there.

I purchased my Surface Laptop 2 about 4 months ago and yellow pressure marks have come on the screen. I can't remove them with suction or leaving the laptop out of a case or bag for a few days. It is not a software issue but a hardware issue. Does anyone else have this issue?

Can someone help please? 🙏

Answer 1

Contact Microsoft directly. If you are near a Microsoft Store, even if you did

not purchase there, go there as they can also help.

https://www.microsoft.com/en-us/store/locations/find-a-store - if you are not

able to get to a store, contact support

https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers.

Answer 2

if you see these in the UEFI, you should exchange your Surface.

1. Shut down your Surface and wait 10 seconds.
2. Press and hold the volume-up button on your Surface and at the same

time, press and release the power button.

3. The Microsoft or Surface logo appears on your screen. Continue to

hold the volume-up button. Release the button once the UEFI screen appears.

Answer 3

Hi Barb. 

thanks for the reply. 

i have gone into UEFI mode and the pressure marks are still there. 

Should i go to to the store (which isn’t a Microsoft store) to replace it or contact Microsoft directly?

Thanks again