Hi Marcus Hicks,
Thank you for reaching Microsoft Community.
I would really like to help you with this, however after reading the description of your issue, it seems that the device you have is for business use, which is outside the scope of my assistance. It would be better to bring up this concern and post a new discussion to Surface Hub - Microsoft Community Hub and receive assistance from professionals who are experts with our Surface hub.
We sincerely wish you will achieve the resolution you desired.
Kind regards,
Lavenia