Share via

Sysprep Fails on Computer Shutdown

Anonymous
2017-07-12T17:50:27+00:00

I have been struggling for a week to get sysprep to work properly on a Surface Pro 3 with windows 8.1 installed

Sysprep will work with just the OS installed

After I install all the windows updates and install the Apps (Office 2010)  I get a failure on the Computer Shutdown and Windows then reboots and repairs itself.

Prior to executing Sysprep I do the following

  1. Run slmgr /dlv to check the license
  2. run mstdc -install
  3. run mstdc -install
  4. Disable Bitlocker using powershell
  5. check the registry entries ; set the generalize key to 7,make sure the cleanup state is set to 2;  disable DEP by setting EnableLUA to 0, 
  6. remove both panther folders:

7 run sysprep  with the generalize option and shutdown 

  1. I have looked at the log files and it looks to me like sysprep completes but the error occurs during shutdown of the computer itself and that is when winodws 8.1 tries to repair itself and reboot.

I am completley frusted and more than annoyed that Microsoft make it SOOO incredibly difficult to do this simple task !

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2017-07-12T20:54:23+00:00

    Suggest you contact Surface for business support for help with a custom image

    https://www.microsoft.com/surface/en-us/support/contact-us-business and/or post

    in the TechNet forums.

    >>I have been struggling for a week to get sysprep to work properly on a Surface Pro 3 with windows 8.1 installed

    >>

    >>Sysprep will work with just the OS installed

    0 comments
  2. Anonymous
    2017-07-20T13:34:59+00:00

    The problem really lies in the fact that there is no way to create a bootable iso image for a surface pro machine. If I were able to create one and load it as a hypervisor machine all issues would probably be solved. MS only provides *.zip files for surface pro machines. No iso files. Creating an iso file from these files will not result in a bootable iso image.

    0 comments
  3. Anonymous
    2017-07-20T13:41:32+00:00

    You really should contact Surface Support for Business for help with this. And you can also try the TechNet forums. There may be something in https://www.microsoft.com/en-us/download/details.aspx?id=45292 that might help.

    0 comments