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Surface Pro Updates - This Device Is Not A Surface Pro 4

Anonymous
2018-04-11T14:40:41+00:00

We deploy our Surface images through SCCM, and just got a surface pro 1796.

After a clean install we noticed a missing drivers so downloaded both the MSI driver and firmware packs from here

https://www.microsoft.com/en-us/download/details.aspx?id=55484

but when trying to install either of the files we get this error:

I've checked the MSInfo32 and the SKU says it is a Surface Pro , so I've got the right driver packs.

So why is the Surface Pro Update saying it's not a surface Pro 4 so it can't install the Surface pro update?

EDIT: Photos didnt upload correctly

Surface | Surface Pro | Install and update

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  1. Anonymous
    2018-04-12T10:17:09+00:00

    You need the drivers from https://www.microsoft.com/en-us/download/details.aspx?id=56278 - not sure why you downloaded Surface Pro 4 drivers, but the only drivers that are supported are on the link I supplied and only builds 15063 and higher are supported on these Surface's.

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  2. Anonymous
    2018-04-16T14:08:24+00:00

    Hi Barb,

    I didn't download the Surface Pro 4 drivers, or at least didn't think I did, the original link I posted says it is Surface Pro drivers and firmware, and the MSI is called SurfaceProUpdate 17_100_07.

    I tried installing the LTE drivers and firmware you linked but still get the same error.

    Is there anything I should be looking for? Is it only the System SKU and system model that these updates check to determine what model the device is?

    Thanks in advance,

    Lewis

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  3. Anonymous
    2018-04-16T14:53:10+00:00

    My bad on the link. For model 1796, the https://www.microsoft.com/en-us/download/details.aspx?id=55484 link is correct. What build and version of Windows do you have installed?

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