DNS Server not Responding Message

Anonymous
2021-02-06T00:38:51+00:00

I've been receiving a "DNS Server Not Responding" message when trying to connect to the internet. It isn't consistent and if I wait for a few minutes, the problem seems to resolve itself and I suddenly connect. 

I am using a Surface 7 pro and a wireless connection. I have found resolutions to this issue online, but it all sounds like I shouldn't be able to connect to the internet at all, which is not my issue. As I said, I can wait and it seems to reconnect. Before I begin resetting my router and taking other steps. does anyone have any ideas why this would only occur some of the time and then resolve itself? 

Thanks. 

******@gmail.com

Surface | Surface Pro | Network

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  1. Anonymous
    2021-02-06T04:42:34+00:00

    Hello CTell,

    Thanks for posting your concern here.

    This may be a network adapter driver issue on the device. Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache:

    • In the search box on the taskbar, type Command prompt. The Command Prompt button will appear. To the right of it, select Run as administrator > Yes.
    • At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
      • Type netsh winsock reset and select Enter.
      • Type netsh int ip reset and select Enter.
      • Type ipconfig /release and select Enter.
      • Type ipconfig /renew and select Enter.
      • Type ipconfig /flushdns and select Enter.

    If the previous steps didn’t work, try to uninstall the network adapter driver, and then restart your computer. Go to Device Manager > Expand Network adapters > locate the network adapter for your device and then select Uninstall device > the Delete the driver software for this device check box > Uninstall. Then Restart device. Windows will automatically install the latest driver. 

    Hope this helps.

    StevenK

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  2. Anonymous
    2021-02-06T10:28:57+00:00

    any ideas why this would only occur some of the time and then resolve itself? 

    could be any one of a number of issues. who is your ISP? what router/broadband
    modem do you have? when did this issue start? do you have other devices
    connected to your router and do they have the same issue (example, do you have a
    cell phone that uses wifi and is it able to reach web sites when the SP7 has
    this issue?)

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