network adapter doesn't show in device manager

Question

network adapter doesn't show in device manager

Anonymous

I had a wireless connection yesterday. Today I had trouble starting the surface pro 4 and now that it's started there is no wifi adapter showing in device manager and I have to use an Ethernet cable to get internet. How do I turn the wifi adapter back on?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

1 answer

Answer 1

Dennis,

Disconnect the Ethernet cable and remove from dock if using a dock. Then try a two button reset:

Step 1: Press and hold the power button on your Surface for 30 seconds and then release it.

Step 2: Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both.

The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

Step 3: After you release the buttons, wait 10 seconds.

Step 4: Press and release the power button to turn your Surface back on. You should see the Surface logo.

if this does not work, is the Marvell Bluetooth Adapter also missing in device manager?

Share via

network adapter doesn't show in device manager

1 answer