Surface Pro 7 Screen Brightness Fluctuating

Question

Surface Pro 7 Screen Brightness Fluctuating

Anonymous

When my Surface Pro 7 is not plugged in, the brightness doesn't remain consistent. It gets dimmer and brighter when anything on-screen changes (this can be as small as drawing a line in my art program.) When it's plugged in, the brightness remains static, but the tablet gets extremely hot if I use it while plugged in. The screen constantly changing in brightness is too disorienting to ignore. How can I fix it?

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1 answer

Answer 1

Hi tarotocol,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

Thank you for reaching out to Microsoft customer support. I'm sorry to hear that you're experiencing issues with your Surface Pro 7's screen brightness fluctuating.

To troubleshoot this issue, please try the following steps:

Force a shutdown and restart your Surface: Force a shutdown and restart your Surface - Microsoft Support
Run the Surface Diagnostic Toolkit: Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support
Disable adaptive brightness: Content adaptive brightness control in Windows - Microsoft Support
Manually update Surface drivers and firmware: Download drivers and firmware for Surface - Microsoft Support
Verify in UEFI, if the issue persists in UEFI then we know it is a hardware issue. How to use Surface UEFI - Microsoft Support If it doesn't appear in UEFI and the above methods don't work, try resetting your Surface.
Reset using the most appropriate choice. If you've tried basic troubleshooting options, you may need to restore or reset your Surface. If the issue occurs after a reset, then the root cause is very likely hardware related. Restore or reset Surface for Windows - Microsoft Support
If the issue persists after the reset and is in UEFI, refer to this link for repair and service of your Surface. How to get service or repair for Surface - Microsoft Support

I hope this helps. If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

Hahn. W - MSFT | Microsoft Community Support Specialist

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Surface Pro 7 Screen Brightness Fluctuating

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