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Surface Pro 4 - Only works when plugged in

Anonymous
2017-08-19T18:10:23+00:00

Recently, while watching a video on youtube, my device suddenly shut off and would not power back on. When plugged in, it'll boot and run just fine, the battery meter says it is fully charged and I have the device fully updated. Has any had this issue or know of a way to fix it?  I tried filling out a request for microsoft's repair service, but apparently they don't accept devices with battery issues

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Surface | Surface Pro | Power and battery

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  1. Anonymous
    2017-08-20T12:00:26+00:00

    Hi,

    This issue could be caused by a faulty battery or with Windows not recognizing the battery.

    Please refer to this article for troubleshooting steps you can try on your Surface device.

    If still your device only works when the power supply is plugged in, we suggest that you check the article: How to get service for Surface.

    If you're experiencing difficulties filling out the online device repair request form, contact our Answer Desk. If you're outside the US, refer to the Global Customer Service phone numbers.

    Feel free to post back if you need assistance.

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