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Bitlocker recovery key keeps requesting at every start

Anonymous
2019-02-09T06:15:34+00:00

Hello!

Everything started yesterday and I dont know why..

Every time I turn on my surface, it does show a "Bitlocker recovery key"request.

I understand that it is for a safety (which i dont understand from) but it is really annoying

and  makes my device not so user friendly in a case i need something quick from it.

And after that it doesnt recognise my PIN as well.

Why is this keep happening every time?

Will this be from now on my login procedure? (i prefer not)

It is a really a problem to me.

Thank you

Surface | Surface Pro | Safety and security

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  1. Anonymous
    2019-02-10T03:10:53+00:00

    Hi Bill,

    Thank you for posting us here in Microsoft Community! Have you made any changes before you get to this issue?

    For the meantime, you may try the following steps on this article that may help fix your concern.

    Keep us posted with the outcome.

    Loyd G.

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  2. Anonymous
    2019-03-04T07:48:00+00:00

    Hi.

    From yesterday morning my surface ask me for Bitlocker key, but I havent that particular key. On microsoft account it appears my surface pro 5 in warranty, however, the key for drive label it doesnt exist. Key id: 655EA7D6-5864-470E-9597-D7952BF32214.

    Thanks for help.

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