Surface Pro 6 - Mouse Issues

Question

Anyone know of any solutions for the issue I have?

I have a Surface Pro 6 and recently there is an issue when using my keyboard mouse, which I believe is the right and left keys. It does not recognize on what I am trying to do, which is resizing the window screen, trying to copy and paste, or dragging an application somewhere on the screen - I am unable to do. The only work around to be able to do this is using my fingers since it is a touch screen. Other than that, I can't really use keyboard mouse unless it is just to click to highlight. From what I've checked, everything is up to date even the drivers.

Hopefully this makes sense!

Answer 1

Hello lxortega,

Thanks for reaching Microsoft Community. We're sorry to hear about this issue on your device. We'll do our best to help.

May I know what version of Windows your device is running?

Just to confirm, the touchpad on your type cover does not respond properly, am I right?

Have you noticed any damages on your type cover?

This might be due to driver issue or software conflict. In the meantime, please follow the methods on Troubleshoot Surface Type Cover or Keyboard (microsoft.com) to troubleshoot your type cover.

Also, perform these steps on your device:

Run the Surface Diagnostic Toolkit

• In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.
  If it's not already installed, you can download it from the Microsoft Store.
• Follow the on-screen instructions in the Surface Diagnostic Toolkit.

Update Windows. Ensure all pending updates are installed.

• Select Check for Windows updates. Or select Start > Settings > Windows Update.

Manually install drivers and firmware for Surface

• Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo.
• Go to Download driver and firmware for Surface**,**choose (your Surface model) then click Download.
  Choose the .msi file closest to your current OS Build and click Next.
  After downloading, run and install the .msi then Restart.

I hope this helps. Feel free to respond on this thread to keep us posted.

Kind regards,

StevenK

Answer 2

We have noticed that you haven’t replied to our last response. We would like to know if you still need assistance with your concern. If yes, kindly reply back so we can further assist you.

Hope to hear from you.

Answer 3

Hi!

I am on Windows 11 OS build 22000.708 - The issue is with the mouse/touchpad on the surface cover and no I have not seen any damages to it. This issue started maybe around 1-2 weeks ago.

I have done the troubleshooting steps and after I downloaded one of the msi files and restarted - it worked for like a minute and then it stopped recognizing. I was able to drag a sticky note but then it just stop after that.

I downloaded the Surface diagnostic toolkit and it does mentioned that the touchpad is not working as expected and to check for damages and disconnected and reconnected. I have already done this - but still having the same issue :/

Answer 4

Thanks for keeping us posted, lxortega.

We apologize for the inconvenience this has caused you.

This might be a potential hardware problem on your type cover. At this point, check if issue also occurs in UEFI. See How to get to the UEFI settings on a Surface for more details.

If issue persists in UEFI, then we know it's already a hardware failure and kindly contact our support via Contact Us Microsoft Support to seek options for your device and real-time assistance. You can also contact them via phone, see Global Support Phone Numbers.

For detailed instructions on how to contact our support, you might want to see this thread: click here.