my junk mail folder has disappeared

carol stephanson 0 Reputation points
2025-06-30T19:35:22.1866667+00:00

My junk mail folder has disappeared - I can't access it to make sure nothing important is in there, or to delete things.

Outlook | Windows | Classic Outlook for Windows | For business
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  1. Vergil-V 795 Reputation points Microsoft External Staff Moderator
    2025-07-01T04:22:35.8333333+00:00

    Hi carol stephanson 

    Thank you for reaching out to the Microsoft Q&A forum! 
    We understand you're experiencing an issue where your Junk Email folder has disappeared. We're here to help you resolve this as quickly and accurately as possible. To better assist you, could you please help clarify a few details? 

    1.What type of email account are you using? 
    Please note that POP accounts do not support a Junk Email folder 
    2. What version of Outlook are you currently using? Are other Outlook platforms (Mobile app, web) functioning normally as expected? 
    Additionally, you can check the status of your account at the bottom of the Outlook window. Here's an example of what to look for: 
    undefined If possible, please share a screenshot of the issue. This will help us better understand what you're seeing and provide more targeted support.  

    If you have any updates, additional context, or questions, please don’t hesitate to share. Your feedback is invaluable and helps us better assist you and others facing similar challenges.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.   


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