help unlink your Office 365 from your Azure account

Question

help unlink your Office 365 from your Azure account

Fatima Al-amili 0

Hi everyone

I am unable to log in to my Azure account. Could someone from Azure unlink my Office 365 from your Azure account? I no longer have Office 365. I will supply my business email address privately.

Thanks

1 answer

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Answer 1

SUNOJ KUMAR YELURU 15,496

Hello @Fatima Al-amili

Step 1: Contact Azure Support

Azure support is the best resource for resolving account-specific issues.

How to Contact: Go to the Azure portal (https://portal.azure.com) and click the help icon (?). Alternatively, visit the Azure support page directly.

What to Provide: When contacting support, provide your business email address, explain that you no longer have Office 365, and request that they unlink it from your Azure account. Be prepared to verify your identity.

Step 2: Check Your Azure AD Roles (If Accessible)

If you can access the Azure portal, check your roles.

How to Check:

1. Go to the Azure portal (https://portal.azure.com).

2. Navigate to "Azure Active Directory."

3. Click on "Users."

4. Find your user account.

5. Click on "Assigned roles."

Required Roles: To make changes, you typically need "Global Administrator" or "User Administrator" roles. If you don't have these roles, you'll need to contact someone who does within your organization.

Step 3: Unlinking Office 365 (If You Have Sufficient Permissions)

If you have the necessary permissions, you can attempt to remove the Office 365 subscription.

How to Remove:

1. Go to the Azure portal (https://portal.azure.com).

2. Navigate to "Subscriptions."

3. Find the Office 365 subscription.

4. Click on the subscription and then click "Delete" or "Cancel." Note: The exact wording may vary.

5. Follow the prompts to confirm the removal.

If this answers your query, do click Accept Answer and Up-Vote for the same. And, if you have any further query do let us know.

Fatima Al-amili 0

when i click on help and support i receive the following message."

{
  "sessionId": "23d6ac79f8014ca596d0d5b863007dbe",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account &#39;{EUII Hidden}&#39; from identity provider &#39;live.com&#39; does not exist in tenant &#39;Microsoft Services&#39; and cannot access the application &#39;e6694c91-1590-4e35-9bb7-b865c638b9c1&#39;(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 07866702-27df-4ba2-8564-8d14889e8f00 Correlation ID: 415234b1-b4b4-484f-bc89-79de43aae4db Timestamp: 2025-07-01 04:51:28Z",
      "clientId": "e6694c91-1590-4e35-9bb7-b865c638b9c1",
      "scopes": [
        "959678cf-d004-4c22-82a6-d2ce549a58b8/.default"
      ]
    }
  ]
}

"

this account is from outlook.com and not from the business account. the business account is not accessible due to office365.

Could someone provide me with the Azure support email address. so i could email them directly from my business email address. Thank you

Fatima Al-amili 0 Reputation points

2025-07-01T05:01:03.03+00:00

thank you
SUNOJ KUMAR YELURU 15,496 Reputation points

2025-07-02T03:07:26.71+00:00

@Fatima Al-amili

you can submit support request

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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help unlink your Office 365 from your Azure account

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