
Hi Susan Dodds
Thank you for reaching out to the Microsoft Q&A community.
I truly understand how disappointing and confusing it can be when you're redirected from the Sales department without receiving a clear response. As a valued customer, your time and effort are important, and I sincerely apologize for the inconvenience you've encountered.
Although this forum is not the official channel for handling sales-related inquiries, I’m here to support you as best I can and help guide you toward the right resources.
To begin, could you kindly confirm whether you’ve tried contacting Microsoft Sales through the following page? Microsoft 365 Sales and Support | Microsoft 365 If not, I recommend using the chat option on that page. Once the chat window opens, please select "Business" > "Billing Support", and explain your situation clearly. This may help escalate your case, and in many instances, a support team member will follow up with a call.
While waiting for a response, you may also want to review this page for inquiries specifically related to volume licensing: Contact volume licensing support | Microsoft Learn
You may also consider reaching out to authorized Microsoft resellers in your region. These partners are often well-equipped to provide tailored licensing solutions and may offer more localized support depending on your organization’s requirements.
Please understand that as a community moderator, my role is to provide guidance and share relevant resources to the best of my ability. I hope the information above helps you move forward smoothly and supports your organization’s operations effectively. Once again, I’m very sorry for the inconvenience you’ve encountered, and thank you for your continued patience and understanding.
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