How to link account

Question

How do I link my Microsoft account to activate my credit

Answer 1

Hi @Adenike Famakinde

Thank you for reaching out to Microsoft Q&A Forum. 

I understand you're trying to activate your credit by linking your Microsoft account, and I truly wish I could assist you directly with this. Unfortunately, as a moderator, I don’t have access to account-specific or billing-related information due to Microsoft’s privacy and data protection policies. 

To keep your personal data secure, these types of requests are handled exclusively by our Billing Support Team, who have the tools and access needed to help you resolve this quickly and safely. You can do this by following the steps below: 

1. Navigate to this link to start the process:  

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview  

2. Click Create a support request button at top

3. If you see Support AI Assistant as shown below, click Switch to old experience button on right. If not, proceed to step #4  

4. On left, enter billing in the box and click Go

5. Select Billing and click Next  

6. Select your subscription from the dropdown and click Next  

7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. Do not click any of the other options.

8. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom.  

9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.  

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create. 

Thank you for your understanding. If you have any further questions, feel free to reach out here. I’m happy to help. 

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