Locked Out of Microsoft Developer Account – Lost Access to Two-Step Verification

Question

urgent assistance in recovering access to my Microsoft Developer account. Unfortunately, I have lost access to the two-step verification method (Authenticator app and phone number), and I am now completely locked out of my account.

I have already attempted the standard recovery steps via the “Can’t access your account?” process, but it requires access to the Authenticator app, which I no longer have.

I would be grateful if you could escalate this case to the Data Protection Team or appropriate recovery team for further handling. I am able to provide any additional information or proof of ownership if needed.

I would deeply appreciate your urgent support in regaining access.

Thank you in advance for your assistance.

Best regards,

Answer 1

Hello Buddika Mahesh,

Thanks for sharing the details over email.

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to re-register MFA.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

Answer 2

Thank you so much for your help! 🙏

I really appreciate the quick and professional support in resolving my account issue. Everything is now working perfectly. Great service and truly grateful for the assistance!