how to fix failed 1gdkmd64.sys on hp elite dragonfly that will not load windows or enter safe mode?

Question

I have tried restore, safe mode, full restoration, clean install, - all fail. I understand that many dragonfly users have had this exeprience after the April windows update. Is there a workaround? Is there a new windows for clean install - I downloaded June 25.

Answer 1

Hi David,

Hi, I'm Sumit, here to help with your query on the Microsoft Q&A forums. Apologies for any inconvenience you are experiencing. I am happy to help you today.

I don't think there is a widespread known issue with the Intel display driver.

By any Chance, did you run HP Diagnostics? Run it outside the Operating System:

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics

Please run the tests in the Display and let me know.

Disclaimer:

The link included is a non-Microsoft website that would provide accurate and safe information. Watch out for ads on the site that are frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they sometimes do more harm than good.