Bitlocker Problem

Question

Bitlocker Problem

Thales Barbosa 0

Bom dia,

Tenho um windows server q foi hackeado e inseriram bitlocker, consigo retirar isso de alguma maneira?
Nao consigo acessar meu computador.

1 answer

Your answer

Answer 1

Stephanie Luu0107 0

Hello Valued Customer,

Thank you for posting your concern.

For a better insight, it would be grateful if you could provide some details on your concern:

As you mentioned, the device has been attacked and cannot be accessed. Is the device in blue screen mode and asking for the recovery key?
Was BitLocker added after the attacking issue happened or before it?
What is the method you use to save BitLocker? Please specify (such as saved in Microsoft Entra ID, for Microsoft Entra joined, or saved in a text file located on your computer).

I am looking forward to hearing from you.

Best Regards,

Stephanie L.

Thales Barbosa 0 Reputation points

2025-07-02T21:21:22.74+00:00

Good afternoon, I have a Dell server, when it turns on it asks for the 48-bit BitLocker password, I have never configured it on the server, I do not have this password, as it was created by a hacker, I would like to know if there is a way to get around this situation, access to the server is very important to me

thank you
Stephanie Luu0107 0 Reputation points

2025-07-07T07:21:08.5033333+00:00
Greetings,

I appreciate your swift response

There will be recommendations depend on two scenarios as below:

Scenario 1: If BitLocker was configured unintentionally

a. If the BitLocker recovery key is backed up to your Microsoft account,

Follow these steps to retrieve it:

From another device, open a web browser and go to https://aka.ms/myrecoverykey

Sign in with your Microsoft account and locate the key ID:
Use the related recovery key to unlock the drive.

Use the related recovery key to unlock the drive

Please note: If the device was set up, or if BitLocker was turned on, by somebody else, the recovery key might be stored in that person’s Microsoft account.

b. Search Other Storage Locations

Check for the recovery key in these places:

Another device/account – If your PC was set up or managed by someone else, they might have the key.

Azure AD (for work/school PCs) – If it's a work/school PC, your IT department may have the key in Azure Active Directory.

Scenario 2: The BitLocker key is set up by hacker:

Unfortunately, without the recovery key, you won't be able to unlock the drive. BitLocker is designed to prevent unauthorized access, so Microsoft cannot help bypass it.

Your only option at that point to access to the device is to:

Reformat the drive (you will lose all data).

Reinstall Windows from scratch.

I hope the information above helps. Have a wonderful day ahead and stay safe.

Warm Regards,

Share via

Bitlocker Problem

1 answer

Your answer