Trying to add web job in the azure portal, get frown face after selecting zip file

Question

Trying to add web job in the azure portal, get frown face after selecting zip file

J Lew 0

Trying to add web job on azure portal, which I have done many times. After I select the zip file, the screen shows a frown face icon on a dark gray background, and i cannot create the job. Only thing new is that I recently added azure repos? I tried selecting a zip file that worked previously and got same result.

Shree Hima Bindu Maganti 5,085 Reputation points Microsoft External Staff Moderator

2025-07-02T12:31:52.3766667+00:00
Hi @J Lew
It appears you're encountering an issue when adding a WebJob in the Azure portal, especially after selecting the zip file. The frown face icon usually signals an error during the upload process. Since you've recently integrated Azure Repos, there may be configuration or permission concerns affecting your deployment.

Make sure the zip file has the correct structure and includes all necessary files for the WebJob.

Confirm your Azure account has the proper permissions for deploying WebJobs, particularly after adding Azure Repos.

Clearing your browser cache or using a different browser may resolve some UI issues.

Check the Azure Service Health page to make sure there are no ongoing issues affecting the Azure portal services.

Try uploading a different zip file to determine if the issue persists.

References:

Create a continuous WebJob

Publish your WebJob to Azure
Let me know if you have any further assistances needed.
J Lew 0 Reputation points

2025-07-02T15:49:17.15+00:00

Please see the next answer, as I answered instead of adding comment as a reply to you. Apologies.
J Lew 0 Reputation points

2025-07-02T16:01:37.94+00:00

Update. I tried adding webjob zip files from a different customer of mine and it went through, so, I will investigate this further, treating it as a problem with the zip file itself, even though others that previously worked for this client, no longer do.
J Lew 0 Reputation points

2025-07-03T15:35:28.07+00:00

In further testing, there is something wrong with the files that visual studio is "putting out" to the bin/release folder when building in this particular app in visual studio 2022. It is something recent, since this same project worked in the past using the same process for creating webapp zip files. Is there any way to see an actual error message instead of just getting a frown face?
Shree Hima Bindu Maganti 5,085 Reputation points Microsoft External Staff Moderator

2025-07-07T15:41:09.61+00:00
Hi @J Lew
Apology for your inconvenience
If you encounter a frown face when adding a web job in the Azure portal,

Look for any warnings or errors during the build process that might explain the issue with the generated files.

If your web app is deployed, access the Kudu service at `https://<your-app-name>.scm.azurewebsites.net` to examine logs for deployment errors or file issues.

Update your Web.config file to show detailed error messages instead of generic ones.

Make sure the zip file includes all required files and is organized correctly. Check its contents manually if needed.

Since the project worked before, review any recent updates to the project or dependencies that could impact the build output.

References:

Azure Web App service deployments related issues

Troubleshoot an app in Azure App Service using Visual Studio
Let me know if you have any further assistances needed.
J Lew 0 Reputation points

2025-07-08T17:02:25.5066667+00:00

So, today, on my first try, it worked. I was able to add the webjob. All I did even the slightest bit differently was to clean and rebuild the entire project, instead of just building the console app.

Accepted answer

1 additional answer

Your answer

Shree Hima Bindu Maganti 5,085 Reputation points Microsoft External Staff Moderator

2025-07-02T12:31:52.3766667+00:00

Hi @J Lew
It appears you're encountering an issue when adding a WebJob in the Azure portal, especially after selecting the zip file. The frown face icon usually signals an error during the upload process. Since you've recently integrated Azure Repos, there may be configuration or permission concerns affecting your deployment.

Make sure the zip file has the correct structure and includes all necessary files for the WebJob.

Confirm your Azure account has the proper permissions for deploying WebJobs, particularly after adding Azure Repos.

Clearing your browser cache or using a different browser may resolve some UI issues.

Check the Azure Service Health page to make sure there are no ongoing issues affecting the Azure portal services.

Try uploading a different zip file to determine if the issue persists.

References:

Create a continuous WebJob

Publish your WebJob to Azure
Let me know if you have any further assistances needed.
J Lew 0 Reputation points

2025-07-02T15:49:17.15+00:00

Please see the next answer, as I answered instead of adding comment as a reply to you. Apologies.
J Lew 0 Reputation points

2025-07-02T16:01:37.94+00:00

Update. I tried adding webjob zip files from a different customer of mine and it went through, so, I will investigate this further, treating it as a problem with the zip file itself, even though others that previously worked for this client, no longer do.
J Lew 0 Reputation points

2025-07-03T15:35:28.07+00:00

In further testing, there is something wrong with the files that visual studio is "putting out" to the bin/release folder when building in this particular app in visual studio 2022. It is something recent, since this same project worked in the past using the same process for creating webapp zip files. Is there any way to see an actual error message instead of just getting a frown face?
Shree Hima Bindu Maganti 5,085 Reputation points Microsoft External Staff Moderator

2025-07-07T15:41:09.61+00:00

Hi @J Lew
Apology for your inconvenience
If you encounter a frown face when adding a web job in the Azure portal,

Look for any warnings or errors during the build process that might explain the issue with the generated files.

If your web app is deployed, access the Kudu service at `https://<your-app-name>.scm.azurewebsites.net` to examine logs for deployment errors or file issues.

Update your Web.config file to show detailed error messages instead of generic ones.

Make sure the zip file includes all required files and is organized correctly. Check its contents manually if needed.

Since the project worked before, review any recent updates to the project or dependencies that could impact the build output.

References:

Azure Web App service deployments related issues

Troubleshoot an app in Azure App Service using Visual Studio
Let me know if you have any further assistances needed.
J Lew 0 Reputation points

2025-07-08T17:02:25.5066667+00:00

So, today, on my first try, it worked. I was able to add the webjob. All I did even the slightest bit differently was to clean and rebuild the entire project, instead of just building the console app.

Answer 1

Hi @J Lew
I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer.

Issue: Trying to add web job in the azure portal, get frown face after selecting zip file

solution: So, today, on my first try, it worked. I was able to add the webjob. All I did even the slightest bit differently was to clean and rebuild the entire project, instead of just building the console app.

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Answer 2

J Lew 0

Hi, I have tried/checked all of these things, including, as I had mentioned in the question, that I tried existing zip files that I know worked previously. I just checked my permission (access) and azure says the following: 'Service Administrator - Has full access to all resources in the subscription'. Just an fyi, there are currently 13 webjobs running successfully in the webapp in question, I just can't get past entering a zip file when creating a new webjob. This is quite difficult to solve with just the frown face and no real error message. I have been using webjobs for many years with no issue. This happened suddenly. In regards to azure repos, what could it possibly be that adding that resource could have changed something to cause this issue? Any other thoughts would be great, as there is very little on the web for this issue. Thank you.

Shree Hima Bindu Maganti 5,085 Reputation points Microsoft External Staff Moderator

2025-07-07T15:38:29.99+00:00
Hi @J Lew
Apology for your inconvenience
It appears you're having trouble adding a new WebJob in the Azure portal. The frown face usually signals an issue with the upload process, but without a detailed error message, it's tough to pinpoint the exact problem.

Make sure your ZIP file is under 1GB and in the correct format, as Azure only supports ZIP files—not TAR or GZIP.

Verify that your new WebJob’s configuration matches your existing, working ones, including file types and all necessary files in the ZIP.

Even with Service Administrator access, double-check for any role assignments or policies that might restrict uploading new WebJobs.

Try clearing your browser cache or using a different browser, as portal issues can sometimes cause problems.

Consider if any recent changes to your Azure environment could be affecting your ability to upload new WebJobs.

References:

Run background tasks with WebJobs

Get started with Azure WebJobs for Office 365 sites

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Trying to add web job in the azure portal, get frown face after selecting zip file

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