Need to Recover Hotmail Password

Question

Hi, I need support to recover an old hotmail email account password were I have a couple of accounts suscribed.

I've done the password recovery wizard many times without luck, I need to get in contact with someone in the hotmail team.

Thanks!

Answer 1

Dear @JAPV

Thank you for reaching out to the Microsoft Q&A forum. 

I'm sorry to hear you're experiencing difficulties in recovering your Hotmail account—it’s really inconvenience not being able to access your account, especially if it holds important personal or time-sensitive information. Please help try to troubleshoot this issue with some steps as below: 

Important notice: The following recovery process applies only if two-step verification is not enabled on your account, or if you still have access to your alternate recovery methods. Due to Microsoft’s account security policies, support agents are unable to directly reset passwords or make changes to account credentials. 

1. Visit the Microsoft account recovery form: Recover your account 
2. Use a working email account that you currently have access to. This is where Microsoft will send recovery results. 
3. Provide as much accurate information as possible—such as previous passwords, subjects of emails, services you've used, or billing history. These details help Microsoft verify ownership. 
4. Once submitted, Microsoft will review the form and respond to the provided contact address—typically within 24 hours. 

Please note that the process may be detailed, as it is specifically designed to validate that you are the rightful owner of the account. 

For further instructions, you may also refer to Microsoft’s support article on account recovery: Help with the Microsoft account recovery form - Microsoft Support 

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