BSOD stuck on 0% stop code: WHEA_UNCORRECTABLE_ERROR 4 more codes below

Question

Hi I have bee getting a couple blue screens lately that force me to restart my pc once they pop up as they get stuck, I have checked the event viewer to the the warning/errors before the critical event which is the pc shutting down and here is what I think caused it.

A corrected hardware error has occurred.

Component: PCI Express Root Port

Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1B:0x0

Secondary Bus:Device:Function: 0x0:0x0:0x0

Primary Device Name:PCI\VEN_8086&DEV_43C4&SUBSYS_50011458&REV_11

Secondary Device Name:

This warning appread 3 times following a system error shutdown and system error unable to create dumbfile.

here are 4 codes I saw on the top left of the BSOD:

Ox0000000000000004
OxFFFFE0OFF5E94028
Ox0000000000000000
Ox0000000000000000

also just to add on I did update my gigabyte bios to the F11B version but I highly doubt this was the issue, any help would be much appreciated thanks.

Answer 1

Hello ashur dawod

Welcome to the Microsoft Community

 

Based on your description, I understand that your computer frequently experiences blue screens.

 

This issue is highly likely to stem from a hardware-level malfunction and requires professional hardware diagnostics and repair services.

Severity of the Error:

The WHEA_UNCORRECTABLE_ERROR is one of the most critical hardware errors reported by the Windows Hardware Error Architecture, indicating that the system has detected a hardware failure that cannot be corrected by the system itself.

The fact that it gets stuck at 0% and fails to create a dump file further suggests that the system was in an extremely unstable state during the crash and could not complete even the basic error reporting process.

The additional code 0x4, in the context of WHEA errors, typically points directly to a PCI Express Error, which perfectly aligns with the "PCI Express Root Port" error source found in the Event Viewer logs.

 

Core Issue Points to Hardware:

The repeated warnings in the Event Viewer clearly indicate that the error originates from the PCI Express Root Port (Device ID: VEN_8086&DEV_43C4). This is a critical hardware component on the motherboard chipset responsible for managing PCIe bus communication.

 

Such errors are usually caused by the following hardware issues:

Physical Connection Failure: Poor contact, oxidation, or physical damage to the gold fingers or slots of devices connected to this root port (e.g., GPU, NVMe SSD).

Device Hardware Failure: The connected devices (GPU, NVMe SSD, PCIe expansion cards) themselves may have damaged or defective electronic components.

Motherboard Hardware Failure: The PCIe root port controller (located in the motherboard chipset or CPU) or its power circuit may be unstable or physically damaged.

Power Supply Issues: An unstable, insufficient, or aging power supply unit (PSU) may fail to provide stable and adequate power to PCIe devices or controllers.

Memory Issues (Indirect Possibility): Severe memory errors can sometimes manifest as bus errors.

 

Therefore, I recommend taking your computer to a professional hardware repair shop for diagnosis and repair.

They typically have specialized diagnostic tools (such as POST cards, oscilloscopes, power testers) and replacement parts to accurately pinpoint which specific hardware component (motherboard, GPU, SSD, RAM, PSU) is faulty. This level of precision is difficult to achieve through software logs or self-troubleshooting alone.

 

Hope this information is helpful to you.

 

 

Best wishes

Ian Trinh | Microsoft Q&A Support Specialist