Connector status delay after stopping Entra Proxy Connector service; no “stopped” log event

Question

When we stop the Microsoft Entra Application Proxy Connector service manually, the status in the Entra admin portal continues to show the connector as Active for nearly an hour before reflecting as Inactive.

Additionally, we do not see any "stopped" event logs under Event Viewer → Applications and Services Logs → Microsoft → AadApplicationProxy → ConnectorService.

Could you please clarify:

What is the expected time for the connector status to update in the portal after the service is stopped?

Why is there no corresponding event log for the service shutdown in the ConnectorService logs?

Answer 1

Hello @Vishwajeet Kamble

• The expected time for the connector status to update in the Entra admin portal after the service is stopped is approximately 20 minutes.
• The absence of a "stopped" event log in the ConnectorService logs is likely due to the service being terminated abruptly, preventing it from writing a final log entry.

Reason 1: Connector Status Update Delay: The Entra Application Proxy Connector doesn't update its status in real-time. It periodically checks in with the Entra service. If the service is stopped, it takes a few check-in intervals for the Entra service to recognize that the connector is no longer active. This interval is typically around 20 minutes.

Reason 2: Missing "Stopped" Event Log: When a service is stopped gracefully, it usually has the opportunity to perform cleanup tasks, including writing a log entry indicating that it has stopped. However, if the service is terminated abruptly (e.g., through Task Manager or a system shutdown), it might not have the chance to write this final log entry. This is especially true if the service is terminated in a way that doesn't allow it to handle the shutdown event properly.

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