Excel Stopped Responding

Question

I have MS 365 for Home, I believe. I did not get that option in one of the "tags". Excel stopped responding and the entire screen goes white.

Answer 1

Hi @Marion Thornell 

Thank you for posting your question in the Microsoft Q&A forum.    

According to your description, we understand that this situation is frustrating and uncomfortable, especially when the Excel app unexpectedly stops working during your tasks. . We are glad to assist you this part.  Could you please provide additional infomation to troubleshoot it more effectively: 

1. Have you recently been updated or changed the Excel? 
2. Does other Office apps (Word, PowerPoint, etc.) also affected or only in Excel? 
3. Are there any specific add-ins you are using in Excel when it crashes? 

I have found a relevant article might help you to troubleshoot the Excel app issue, you can refer via:Excel not responding, hangs, freezes or stops working - Microsoft Support 

If we are misunderstanding or haven't reach out your main point, please let me know, and I will attempt to provide a solution for you.   

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