Removing an unpresent device and adding a new device for 2fa

Generotzky, Steven 5 Reputation points
2025-07-02T13:52:30.9066667+00:00

I need to remove my default device for 2fa but it is not operable. Then add my new device

Microsoft Security | Microsoft Authenticator
0 comments No comments

1 answer

Sort by: Most helpful
  1. Carolyne-3676 1,151 Reputation points
    2025-10-07T12:30:44.55+00:00

    If you have access to the old device, ensure you back up first.
    Reference: https://support.microsoft.com/en-us/account-billing/back-up-your-accounts-in-microsoft-authenticator-bb939936-7a8d-4e88-bc43-49bc1a700a40
    Then on the new device-Install Authenticator and sign in with the same Microsoft account. Tap Restore from backup.
    Reference: https://support.microsoft.com/en-us/account-billing/restore-account-credentials-from-microsoft-authenticator-ce53096e-1e1c-4840-9e32-1618bc33cd43

    If You No Longer Have Access to the Old Device or are unable to operate it, you’ll need to reset your authentication method. Go to https://account.live.com/password/reset or contact your organization's admin. Admins can reset MFA via Microsoft Entra Admin Center. [learn.microsoft.com].

    Was this answer helpful?

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.