Accidental AI Loop Incurring Costs of Over $10,000 in a few hours

Question

Hi, I'm not sure what to do and would really appreciate some help. A massive mistake was made (small error in the code) where we accidentally triggered an endless loop with our AI functionality. This has created a massive cost of over $10,000 dollars, in the space of a few hours. We have blown past our Microsoft for Startups Credits by $5,000. Being a startup with very limited resources, there is no way we can pay for this. Is there anyway this one-off mistake and cost can be revoked?

Sam

Answer 1

Hello Sam Linfield,To get the clarification about the incurred charges, i request you create a support request with the billing team so that you can discuss with them accordingly.

Please carefully follow my instructions below to create billing support request and avoid getting stuck in endless loop. Please let me know that you were able to create ticket or if you had any issues.

1. Navigate to this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

2. Click Create a support request button at top

3. Click Switch to old experience button on right

4. On left, enter billing in the box and click Go

5. Select Billing and click Next

6. Select your subscription from the dropdown and click Next

7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. Do not click any of the other options.

8. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom

9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

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Thanks