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10,893 questions
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Hi Keith,
This is April, I'll be happy to assist you. Sorry to hear that you're having issue with Windows update. Let me help you out.
Third-party anti-virus like Norton 360 can interfere with Windows update. Please temporary disable your Norton 360 and see if that allows the update to proceed.
Open 360 > Go to settings > Find Firewall or Real-time protection and turn it off.
If that doesn't work, next step is to Run the Windows Update Troubleshooter:
Open Settings on your PC. Go to System > Troubleshoot > Other troubleshooters > Windows Update.
Run the troubleshooter. It will then fix the issue automatically.
If the issue continues, please don’t hesitate to contact us again so we can try more advanced troubleshooting. We’re here to help, and we appreciate your continued trust in us.
Warm Regards,
April P.
Independent Advisor