Duplicate billing

Question

Check and advise if I am being billed twice for the same service.

$159 16th April 2025

$109 13th July 2024

The $109 is due for rebill on 13th July 2025 for $159. Is this a duplicate account that is not necessary ?

Answer 1

Hi Peter Davis

Thank you for reaching out through the Microsoft Q&A forum. I'm truly sorry to hear about the billing concerns and understand how confusing it can be to see what appears to be a duplicate charge.  

Since this issue involves billing and account access, which may contain sensitive information, we unfortunately don’t have the ability to investigate it directly here in the forum due to privacy and security policies. I recommend contacting Microsoft Support for Personal Accounts through the official support page: Contact - Microsoft Support. Please ensure you're signed in with the correct account associated with the billing issue.  

Once you're on the support page, typed "billed twice" and then select "Contact Support" as below picture 

In contact support page, choose the appropriate category to connect with a billing support agent via chat as below

If you are holding business account, please contact the Office 365 support team by submitting a service request.  Here’s what your Office 365 Global Admin should do next:      

1. Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin | Microsoft Learn.       
2. Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support 
3. Call Microsoft Support: For additional assistance, use this link to find the appropriate contact number: Customer service phone numbers - Microsoft Support  

I hope the details provided will assist you effectively.  

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Answer 2

Our IT department determined that when a new computer was purchased I incorrectly created a personal account for ******@xxx.com. This has now been deleted.

Your system did not alert us that the same email address was being paid for by Survival Systems International Australia via our IT contractor Ginko and you were receiving duplicate payments for the same email address. Our IT consultant said they have had other similar cases.

regards Peter Davis