Is Azure Sync the problem

Question

Setup a new employee on Microsoft 365 admin panel. Employee has access to all Office Suite of services but when they go to sign in to a Window11 computer, they get the message "that microsoft account does not exist". What am I missing?

Answer 1

Hi @Wayne Finch

Thank you for reaching out to the Microsoft Q&A Forum.  

From your description, I understand you've set up a new employee in the Microsoft 365 admin center, but they are unable to sign in to a Windows 11 computer, receiving the error message "that microsoft account does not exist." The problem is most likely that the Windows 11 computer has not yet been connected to your company's business account (Azure Active Directory). A Microsoft 365 account is a "work or school account" and requires a separate setup step to sign into Windows.   

To sign into a new Windows computer, that computer needs to be joined to your company's management environment, known as Azure Active Directory (now Microsoft Entra ID). If it's not joined, Windows will only recognize personal Microsoft accounts and will report a "that account doesn't exist" error when you try to sign in with the company account. Please try the following steps on their Windows 11 computer to troubleshoot: 

 Register your personal device on your work or school network - Microsoft Support 

 Join a new Windows 11 device with Microsoft Entra ID during the out of box experience - Microsoft Entra ID | Microsoft Learn 

Please give those troubleshooting steps a try. If the issue persists, please feel free to provide us with any additional details. Thank you for your understand.   

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