Migration from SharePoint on prem to online

Question

Migration from SharePoint on prem to online

Prajakta Patil 81

Hello community support, We are migrating from SharePoint on prem 2013 version to SharePoint online using tool. We faced issue where in access request page is not working correctly post migration. It shows view of sp 2013. Approve reject button are disabled despite having permissions. Can anyone suggest how to fix this. We tried to disable enable setting already.

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Answer 1

Hi Prajakta Patil

Thanks for reaching out to Microsoft Q&A Forum support and apologize for the inconvenience

Based on your description, I understand that you have the issue when migrating from SharePoint on prem 2013 version to SharePoint online using tool. To ensure I fully understand your context and can provide the most accurate guidance, could you please share the following details:

What is the name of the migration tool you are using? Is it the SharePoint Migration Tool (SPMT)?
Could you provide a screenshot of the error message, or of the Approve/Reject buttons being disabled?

This information will help us better assess the issue and suggest a more precise solution.

In the meantime, you might try to Check Permissions of Approvers again by:

Go to Site Settings > Advanced Permissions > Check Permissions.
Enter the approver’s name to confirm they have the necessary rights

In some cases, users even have Full Control, the buttons were disabled until they were added as Site Collection Admins.

I am looking forward to hearing from you.

Best Regards

Answer 2

Prajakta Patil 81

We are using Docave tool. Apologize but I cannot share any screenshot.

Steven-N 3,455 Reputation points Microsoft External Staff Moderator

2025-07-07T06:47:40.88+00:00

Hi Prajakta Patil

Thanks for replying

Based on the information you’ve provided, it appears that this tool may not be officially published by Microsoft. Therefore, we regret to inform you that we are unable to provide a definitive solution to your issue at this time.

I understand this may not be ideal but as a forum moderator, my role is to help guide discussions and share insights based on Microsoft documentation and community knowledge.

In this case, we recommend reaching out directly to the support team of the tool you are using. They will be better equipped to provide accurate guidance and help you avoid potential issues during the data migration process.

Finally, if possible, please consider accepting this answer so it can serve as a reference for other users facing similar issues in the future, and also contribute to building a stronger community.

Thank you for your understanding.

Best regards

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Migration from SharePoint on prem to online

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