Surface go 2 get stuck on windows logo

Question

My surface go 2 get stuck on windows logo during booting. I tried by:

pressing the windows button for 30 seconds

pressing the power and volume up button for 15 second

created a recovery usb key

tried pressing volume down and then power button on windows Lo released the power button and then the volume up

none of this worked, now I don’t know what to do.

Answer 1

Hi there, Babou! This is Marc, and thanks for reaching out.

Thanks for providing those details. Based on what you've described, here are a few approaches we can try.

1. Make sure the recovery USB is properly set up:

• Use a working Windows PC to create the recovery drive again
• Download the official Surface Go 2 recovery image from Microsoft: https://support.microsoft.com/surface-recovery-image
• Follow the instructions to set up a recovery USB with that image
• Then:
  • Power off the Surface
  • Hold Volume Down, press Power, then release both when the Surface logo appears
  • If successful, it should boot from the USB

2. Use UEFI to Confirm Boot Order

• Press Power + Volume Up to enter UEFI (firmware settings)
• Under Boot Configuration, make sure USB Storage is first in the boot order
• Save changes and exit

3. Once booted into the recovery drive, you can:

• Choose “Troubleshoot > Reset this PC” to reinstall Windows
• Or use Command Prompt or other advanced options to fix boot problems.

Let me know how it goes after trying these steps.

Best regards,