What to do if recovery service does not work?

Question

I came across a situation with an email I created about a month ago for a PC I bought for entertainment and creativity. I have been using authentication apps and have a recovery email and recovery phone number. At the moment, the authentication app works, but the email sending service and recovery phone number are not working. I can still get a code from the authentication app I use and the next step is to get codes sent to recovery contacts. These services do not work. The contacts themselves are active. The guarantee of these services is starting to become a concern. One strange thing about this situation is that the account in question was created solely to manage a new PC for entertainment purposes that I bought a month ago. So, this account was created when the PC was set up and is now the PC's admin account.

What's on the PC? Small PHP apps, .NET apps, and HTML CSS JavaScript apps.

All of which I can recreate one by one.

This issue is something to pay attention to, thinking about the machines, infrastructures, servers, or services.

Answer 1

Hello, Reinaldo Mendes

Welcome to Microsoft Q&A

Thank you for your feedback. I understand that you are experiencing issues with your new account. Here are some troubleshooting solutions:

1. Stop all recovery attempts immediately. The more you try, the more the security system will alert, and the longer the cooling-off period may be.

Please wait patiently for at least 48-72 hours and do not attempt any account recovery or password changes during this time. In many cases, once this automatic “lockout period” has passed, you will be able to receive recovery emails and text messages normally.

2. During this waiting period and afterward, you need to actively use this account to demonstrate to the service provider that you are a legitimate user.

Regular login usage: Since this is your computer's administrator account, logging in daily upon startup is the best way to “maintain” the account.

Use Microsoft services: Log in to Outlook.com with this account and try sending an email to another email address. Log in to OneDrive and upload a harmless small file.

Maintain consistency in login devices: Always perform operations on this new computer. This will establish a trusted “device-account” association.

Once you have accumulated sufficient “normal” usage records, the security system's trust in you will increase, making it less likely for sensitive operations to be blocked in the future.

3. Create a “safety net” — a local administrator account

This is the most important thing you should do now to prevent yourself from being locked out of your computer before the issue is resolved.

Search for CMD in the search bar, select “Run as administrator,” and enter the following commands one by one:

net user USERNAME PASSWORD /add

After the command succeeds, enter the following command:

net localgroup administrators USERNAME /add

Note: USERNAME PASSWORD can be replaced with the account name and password of your choice. If no password is required, you can leave PASSWORD blank.

 

If the recovery service remains ineffective, you will need to use the account recovery form.

Visit Microsoft's account recovery page: https://account.live.com/acsr

This is a detailed questionnaire that will ask you various questions about your account (passwords you have used, email subject lines, contacts, etc.).

I look forward to your feedback.

Best Regards, 

Ami | Microsoft Q&A Support Specialist