How can I make Teams Meeting Calendar and Outlook Calendar work with Hostinger Email?

Question

I am trying to look after my wife's IT issues as she has just set up as an independent.

We have a Windows 11 laptop which she logs into with an Outlook account.

We have Microsoft 365 Business subscription.

We have a website and email through Hostinger.

The Microsoft 365 account is linked to her Domain. So she logs into M365 using her ******@companyname.co.uk account.

Things are almost where they should be...but not.

To get Outlook to work with Hostinger email, I have to use IMAP type configuration and Hostinger's recommended MX/DNS settings. We can send and receive emails via Outlook with no issues now.

We can receive appointments, such as invites to Teams meetings, via email to this address.

The problem (problems) relate to Teams integration with email. I guess it is because of the way we're connecting (IMAP) but the Outlook and Teams calendars don't sync. And we can't send a Teams invite from the Outlook account.

What have I done wrong? And is it something I can fix?

Many thanks!

Answer 1

Hi there, Simon Hopwood

Thank you for sharing the details of your setup. It sounds like you’ve made great progress, and I completely understand how challenging it can be to manage these configurations, especially when supporting a new business.

Based on your description, your current email setup uses IMAP to connect Outlook with Hostinger-hosted email. While IMAP allows for basic email functionality such as sending and receiving messages, it does not support calendar synchronization, contact management, or integration with Microsoft Teams. These features rely on Microsoft Exchange Online, which is part of the Microsoft 365 platform.

Please note that Hostinger is a third-party email service provider. If you would like to enable full integration between Outlook, Teams, and your calendar, you will need to migrate your email hosting from Hostinger to Microsoft 365 Exchange Online. This means discontinuing email services from Hostinger and setting up your domain to work entirely with Microsoft 365. It’s a significant change, so I encourage you to consider it carefully and make the decision that best suits your needs. You may also want to contact Hostinger directly for more information about your current setup and the implications of switching.

Migrating your email involves creating a mailbox in Microsoft 365, updating your domain’s DNS records to point to Microsoft’s servers, and transferring any existing emails from Hostinger to the new mailbox. Once this is complete, your email, calendar, and Teams will be fully integrated and managed through Microsoft 365.

As forum moderators, we don’t have access to your tenant or domain settings, and resolving this issue involves several technical steps specific to your Microsoft 365 configuration. If your wife’s company has an IT administrator, I recommend reaching out to them for assistance. For your reference, Microsoft provides detailed guidance on how to configure your domain and integrate your business email with Teams. You can find these resources here:

• Create DNS records at any DNS hosting provider
• Integrate your business email with Microsoft Teams

Since you mentioned having a Microsoft 365 Business license, you also have access to Microsoft’s technical support. You can raise a support ticket directly through the Microsoft 365 Admin Center for personalized assistance.

Here’s what your Global Admin should do next:

• Submit a service request through the Microsoft 365 Admin Center. Instructions are available here: Get support - Microsoft 365 admin.
• If you're unsure who the Global Admin is, you can find guidance here: How do I find my Microsoft 365 admin?
• For additional help, you can also contact Microsoft directly using the numbers listed here: Customer service phone numbers.
• If your subscription is managed through a Microsoft partner or reseller and the Global Admin cannot open a service request, the reseller should be contacted to assist with initiating the request and coordinating with Microsoft support.

Please note: If you’re an end-user, it’s important to coordinate with your Global Administrator to carry out these steps.

I hope the details provided will assist you effectively.  

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