ERROR OUTLOOK LOGGING IN

Question

UTC Date: 2025-07-03T16:01:04.574Z
Client Id: <PII removed>
Session Id: d853a186-39a7-447b-9ef8-38d01c3a0396
Client Version: 20250620014.18
BootResult: configuration
Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined
err: Microsoft.Exchange.Data.Storage.TenantAccessBlockedException
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:1039)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:161803
st: 500
ehk: X-OWA-Error
efe: LO4P123CA0567
ewsver: 15.20.8880.24
emsg: TenantAccessBlockedError

Answer 1

Hi @Reception

Thank you for posting your question in the Microsoft Q&A forum. 
Please understand that our forum is a public platform, and we will modify your question to cover your personal information in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data

TenantAccessBlockedError is a frequently encountered issue that usually indicates a temporary lock on your Microsoft 365 organization which restricts access to services such as your Outlook mailbox. Here are some steps you may take to help resolve your issue:
1.Check account status and payments:  

Sign in to the Microsoft 365 admin center > Billing > Bills & Payments. > Check for unpaid bills. If there is an unpaid bill, pay it immediately.  

2.Check the service status to see if there are any service outages or advisories that may explain the current issue.  

3.After trying this and your issue still persists, please raise a ticket at Microsoft 365 admin center > Help & Support 
If you're not a tenant admin, contact your IT admin. They can check the reason and take appropriate action to unlock. 
If you have any other questions, feel free to ask. 

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