campaign settings are not saved on microsoft advertising dashboard

Question

Hi all,

I've been managing a client's account for a few days- somehow, whenever i make updates- which are saved for the same session or day, when i login the next day- everything i did (even simple stuff like pausing campaigns, adjusting max cpc)- are all gone- and the settings look as if they were never updated.

What is it?

Answer 1

Hello aia,

Thank you for using our Microsoft Advertising Community Forum!

I understand that you've noticed daily changes on your clients accounts. If the updates are changing each day, you most likely to need check Auto Imports and the Change History. I hope the response provided here can help you pinpoint what you need to check.

Import schedule and history is available for imports from Google Ads, Meta Ads, and Pinterest Ads. You can run an import again, modify the import schedule, and review logs to see what entities were newly added, updated, or couldn't be imported.

Review import results

You can review any past imports. If there were any issues with the import, the Logs (results) table includes the error file to review as well the settings that were in effect at the time of the import.

1. From the navigation menu on the left, hover over Import and select Import schedule & history.
2. Under Logs, review the table.
3. If the import resulted in any changes, the Summary column will show how many items were imported successfully and how many had errors and were unsuccessful. Select the ellipsis icon  , to review the details.
4. To download and review the error file, in the Action column, select Download error file.

Edit, pause, or delete your import schedule

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1. From the navigation menu on the left, hover over Import and select Import schedule & history.
2. Under Scheduled imports, review the table. If the table is empty, no schedule is set.
3. If you want to change the schedule, in the Action column, select Edit.
4. To pause a scheduled import, select it and then select Edit > Pause.
5. To delete a scheduled import, select it and then select Edit > Delete.

For further information, please see the following help pages:

Edit your scheduled imports and review import history and results
What gets imported from Google Ads

With change history, you can see each action made to your campaigns in the last six months and compare that to the changes in key performance metrics, like clicks or impressions. If you find a change that was made in the last 30 days that you wish you didn't make and it meets the eligibility requirements, you can undo that change. Changes to campaigns, ad groups, ads and keywords that are eligible to be undone have an arrow button in the Undo column. Only changes made in the last 30 days can be undone. If a change can't be undone, the column will be empty. For details, please see the following help page:

What changes were made to my campaigns and can I undo them?

Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out! 

I hope the information provided here will at least partly answer your question.  If you have any additional questions please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so that I can begin the investigation on my end.

Kind regards, 

Vahid | Microsoft Advertising Support Specialist | 800-518-5689