Whenever I try to log in to my brand new account it just has a white screen

Anonymous
2024-09-14T09:08:44+00:00

I can log into Microsoft Ads, but then I am directed to a blank screen. To eliminate some possibilities, I tried:

  • logging on using several browsers ( Edge, Chrome)
  • I cleared my history, cookies, and cache
  • I tried incognito mode using Chrome

what went wrong?

thank you

Microsoft Advertising | Accounts, profiles, and login | Account access

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  1. Anonymous
    2024-09-16T08:59:39+00:00

    Hi Jonathan,

    Thank you for using our Microsoft Advertising Community Forum!

    Thank you for clearly stating that you are getting nothing but a blank screen after logging into your Microsoft Advertising account even after attempting several workarounds. I will be happy to investigate the matter further and assist you whenever possible.

    Our support teams are also happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out! 

    I have sent you a private message asking for further details. You are more than welcome to respond to me so I can begin the investigation on my end.

    Kind regards, 

    Vahid | Microsoft Advertising Support Specialist | 800-518-5689

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