Deleted subscription on the 23rd June 2025

Question

My Azure subscription was deleted on the 23rd of June due to failure to renew as the person looking after account failed to read the email alerts. I am unable to raise a ticket to see if any data can be restored using the "new support request" option as it just send me back to the default page of common FAQ's and none of them apply. I cannot phone support as there's no direct support numbers on the site listed and there are email address I can email to get support, any help would be greatly appreciated. The subscription does state that it been deleted

Answer 1

Hello First Associated,

Please carefully follow my instructions below to create support request and avoid getting stuck in endless loop. Please let me know if you run into any issues.

1. Navigate to this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

2. Click Create a support request button at top

3. If you see Support AI Assistant as shown below, click Switch to old experience button on right. Otherwise, proceed to step #4

4. On left, enter re-enable subscription in the box and click Go

5. Select Subscription management and click Next

6. Select your subscription from the dropdown and click Next

7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

8. Fill out screen, Summary, Problem type: Re-enable my subscription, Problem subtype: Could not reactivate by self-service, then click Next button at bottom.

9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

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Thanks