Trouble Accessing Microsoft Group Associated with Planner

Question

Hi all,

A coworker created a Microsoft Planner, and I’ve since filled it out and invited others to it. Now that everything is set up, I want to access the Microsoft 365 Group that should be associated with the plan.

I’ve tried two methods:

Through Planner – When I click the “Share” button and then select “Your Group,” it shows the correct group name and members. However, when I click it, it redirects me to Microsoft Groups but reloads twice and never actually opens the group.

Directly via Microsoft Groups – When I go to Microsoft Groups and search for the group by name or other keywords, nothing shows up.

Did I set this up incorrectly? Is it possible that I needed to create the Microsoft Group first, and then create the Planner from within that group?

Any help is appreciated—thank you!

Answer 1

Hi @Whitman

Thank you for reaching out to the Microsoft Q&A Forum. 

I understand you're unable to access the underlying Microsoft 365 Group for a Planner that your coworker created, even though you can see the members and the group name. When you try to access it, you get stuck in a redirect loop, and it doesn't appear in any searches within Microsoft Groups. 

I've tested this on my own environment, and I can confirm that when a plan is created and linked to an existing Microsoft 365 Group, it works as expected. This suggests the issue might stem from how the original plan was created. When I create it by adding users individually, I cannot access the group. However, if I add it to an existing group, the group is created successfully, and I can access the Microsoft 365 Group. 

To provide you with the most accurate solution, I need a few more details: 

- When your coworker created the plan, do you know if they invited users from the Planner hub, or did they add it to a pre-existing group 

- Could you please provide a screenshot of the error or, if possible, a short screen recording of the redirect loop that occurs when you try to open the group from Planner? 

• Can you confirm if your organization's Microsoft 365 subscription includes licenses for both Outlook and Teams?  

While I wait for these details, here is a reliable workaround you can try > Create a Plan Directly within a Team > Go to Microsoft Teams > Select the Team (which is also a Microsoft 365 Group) where you'd like the plan to reside > At the top of the channel, click the + icon to add a new tab > Search for the app "Planner" and select it > In the dialog box, choose "Create a new plan" > click "Save". 

This will create a new Planner plan that is properly associated with the Team's Microsoft 365 Group, which you should then be able to access without any issues. 

Looking forward to your response so we can get to the bottom of this.

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