Compliance Recording Audio Notification only playing for PSTN Calls and not for Teams to Teams Calls

Question

We are setting up separate Compliance Recording Policies for separate regions each with their own specific configurations and each with their own assigned security group membership. One difference is one group requires Audio notification to be disabled while another requires all calls to provide Audio and Visual notifications. Keeping DisableComplianceRecordingAudioNotificationForCalls st to False provides an audio notification on PSTN calls but we are not able to receive audio notifications for Teams to Teams 1:1 Calls. Not sure if it has an effect, but our Global Calling Policy for Cloud Recording for Calling is disabled to stop the ability for users to record 1:1 calls. Is it possible to have Audio notifications for both PSTN and Teams to Teams calls? Our third-party compliance recording partner documentation says this is only for PSTN calling. Please advise.

Answer 1

Hi @Dodson, Travis

Thank you for posting your question in the Microsoft Q&A forum. 
Based on the latest Microsoft documentation, you can use the Microsoft Teams admin center or PowerShell to set a Teams calling policy to control whether a user's 1:1 Teams call or PSTN call can be recorded. This setting is off by default. 
You may try running this script to enable call recording for the global policy: 

Set-CsTeamsCallingPolicy -Identity Global -AllowCloudRecordingForCalls $true

After running this script, it may take 24 hours to take effect.  You can take this link as a reference Configure call recording, transcription, and captions in Teams - Microsoft Teams | Microsoft Learn 

Please check if your third-party compliance recording partner is on this list Introduction to Microsoft Teams third-party compliance recording - Microsoft Teams | Microsoft Learn. This list includes partners certified to deliver a compliance recording solution with Microsoft Teams. Microsoft only supports compliance recording solutions from the listed, certified partners. 

I hope this helps. 
If you have further concerns, please feel free to reach me out. 

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