Audio crackling or stopped working

Question

My laptop's speaker is giving me a headache. Its either not working or crackling noise.

Answer 1

Greetings!

I'm Christine, and I'll be happy to assist you. Sorry to hear that you're experiencing audio/sound issue. This kind of issue usually occurs due to driver or hardware issue. No worries, I'll do my best to help.

May I know when the problem started? Have any changes been made?

Please send the make and model of your device. (Press Windows key + R and type msinfo32 and press enter, search for system model)

What version of Windows are you running? (Press Windows key + R and type winver and press enter)

Check and follow the steps below:

1.Update Windows

https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a

1. Run the Audio troubleshooter

Click on the Start menu and type Troubleshoot and then press enter

Find the Audio Playback option and then run it

Check if the problem persists.

1. Update or Reinstall the Sound, video and game controllers driver

Please press the Windows key + X

Then click Device manager

Kindly expand the Sound, video and game controllers

Right click and choose "Update Driver"

Select "Search automatically for drivers"

If the issue persists Choose "Browse my computer for driver" instead

and click " Let me pick from a list of available drivers on my computer"

Choose the older version.

If it will still the same, please uninstall the driver and restart your device.

Once done, please restart your device. No worries as it will reinstall the drivers automatically after restart. Please check if the issue was fixed after the reboot.

Please let me know how it goes. I'll wait for your response.

Thank you. :)