168 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 21%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Hi ong Pen ,
This site is a Windows support site not for 3 party issues, naming VMware, maybe contact them at https://community.broadcom.com/vmware
Microsoft Remote Display Adapter (location (unknown)) is offline due to a user-mode driver crash on VDI
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 48%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFP%3C/text%3E%3C/svg%3E)
Fong Pen
0
Reputation points
Hi,
I'm encountering the problem on VDI; the whole screen goes blank and RDP not working.
Error:-
The device Microsoft Remote Display Adapter (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.
Running on VDI
OS Name: Microsoft Windows 11 Enterprise
OS Version: 10.0.22631 N/A Build 22631
System Manufacturer: VMware, Inc.
System Model: VMware7,1
Anyone can help, thanks in advance.
Windows for business | Windows Server | Windows cloud | Other