How do I get my authenticator to verify my account?

Question

I'm trying to get into my workday account, and it will give me a code to put into Microsoft authenticator, but nothing happens. When I open and sign into the authenticator app, it shows the email address for my workday account but no where to type a code into. I recieved a "Error Code: 500121

Request Id: ca669b31-6203-445e-bcf3-110eb1475c00

Correlation Id: 2f1746db-e927-4a15-8578-ce81de994fd3

Timestamp: 2025-07-04T03:08:54Z" when going through the authenticator app trying to figure out how to fix it.

Answer 1

Hello,

Microsoft does not directly manage organization users. Instead, each organization's IT administrator is responsible for managing its users according to its internal protocols.

You should contact your organization's IT support team. They need to reset your MFA for you in order for this to work. Once the reset is completed, follow these steps:

1. Open your web browser and navigate to https://login.microsoftonline.com.
2. Sign in to your account.
3. You will be prompted to set up MFA again.

If your organization's IT administrator requires guidance, they can follow these steps:

1. Sign in to the Microsoft Admin Center at https://admin.microsoft.com using their credentials.
2. Navigate to Users > Active Users in the left-hand menu.
3. Select the relevant user.
4. On the user card that appears on the right, scroll to the bottom and click Manage multifactor authentication.
5. On the MFA settings page, locate the user's name, select it, and click Manage user settings on the right.
6. In the pop-up box, check the first box and click Save.

This process will reset MFA for the user, allowing them to set it up again.