Request for Support – Missing AZ-104 Certification After Exam on June 26, 2025

Question

Dear Microsoft Certification Support Team,

I am writing to request assistance regarding my Microsoft AZ-104 certification. I took the exam on June 26, 2025, but as of today, I have not yet received my certificate, and it is not visible on my Certification Dashboard.

Here are my details for reference:

• Full Name: Tran Viet Anh
• Microsoft Account Email: <PII removed>
• Exam Taken: AZ-104 – Microsoft Azure Administrator
• Exam Date: June 26, 2025
• Testing Provider: Pearson VUE

I kindly request your help in checking the status of my certification and assisting me in retrieving the certificate.

Thank you very much for your support.

Best regards,

Tran Viet Anh

Answer 1

Hi,

If you don't see your certifications on your Certifications tab, please follow instructions below to create Certifications support request and someone will help fix the issue.

Please use link below to create Certification support request:

https://aka.ms/credentialssupport

Creating support request screen should appear similar to below. You may need to select different options depending on your needs:

Please click Accept Answer if the above was helpful.

Thanks.

-TP

Answer 2

Hi @Viet anh Tran

Thank you for reaching out to the Microsoft Q&A Forum. 

I understand you are concerned that you have not yet received your certificate for the AZ-104 exam, and it is not appearing on your Certification Dashboard after you passed the exam on June 26, 2025. Please allow me to assist you with this matter. After completing all requirements, please check  

Access your transcript, certificates, and badges | Microsoft Learn   

Exam scoring and score reports | Microsoft Learn to download your score report.  

As a moderator, I don't have the necessary tools or permissions to access systems related to the training platform. Therefore, I recommend that you reach out directly to the dedicated Training Support team. They are the experts with the right access to help you with any questions related to your certification. For more information, you can refer to these links below: 

Training, Certification, and Program Support Community:  

Microsoft Certified Trainer   

Microsoft Credentials  

Pearson VUE Support:  Pearson VUE - Customer Service   Pearson VUE - ChatI hope this information can help you to solve your issue soon.   

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